1. Purpose of the Policy
Our company hereby submits the following refund policy to PayPal to ensure effective protection of consumer rights during business operations, manage transaction risks, and cooperate with PayPal’s dispute resolution procedures. This refund policy applies to all customer orders paid via PayPal.
2. Refund Principles
- We commit to providing refund support to eligible customers under legal, reasonable, and compliant conditions;
- For services that are completed or irreversible, refund eligibility will be evaluated based on the performance status;
- We follow the principle of “negotiation first, then formal dispute” and encourage customers to communicate refund requests via internal customer service channels.
3. Refundable Circumstances (Full or Partial Refunds)
- Service not yet initiated after payment (no account/report delivered) → Full refund
- Technical issues preventing platform access or service deployment → Full refund upon review
- Duplicate or erroneous payments → Full refund upon verification
- Customer cancels before service begins and applies for a refund → Full refund
4. Non-Refundable Circumstances (Fulfilled Services)
The following situations are common fulfillment scenarios for our services and are not eligible for full refunds:
- Service already started: Account created, consultant assigned, or initial report delivered
- SEO services already in execution: Keyword planning, code optimization initiated
- Customer misunderstood the service content or is dissatisfied with the service format
- Service cancellation midway during the usage period
- Free or promotional services
5. Refund Application Process
- Customers submit refund requests via official customer service email or WhatsApp;
- We review the request within 1 business day;
- Upon approval, we will issue a PayPal refund within 1–3 business days via the original payment method;
- We can provide service records, proof of delivery, and transaction documents during the process.
6. Dispute Handling & Cooperation
- If the customer initiates a PayPal dispute directly, we will prioritize internal resolution and provide documentation such as service records, access logs, and transaction details;
- In cases of malicious activity (frequent chargebacks, false claims), we will fully cooperate with PayPal investigations and reserve the right to pursue further action.
7. Risk Control & Compliance Commitment
- We clearly display the refund policy on our website weepcloud.digital;
- We proactively monitor refund and dispute rates to maintain a healthy risk profile;
- All terms and policies will be periodically reviewed and updated in accordance with PayPal’s guidelines.
8. Public Policy Links
- Refund Policy Page: https://weepcloud.digital/refund-policy.html
- Terms of Service: https://weepcloud.digital/privacy-policy.html