This refund policy applies to all our marketing services, including but not limited to Social Media Marketing, Content Marketing, SEO, and Advertising. Our services are custom-tailored and involve strategic planning, content creation, manual execution, and advertising spend. Please review this policy carefully before making any purchase.

1. General Terms

Our services are personalized and non-refundable once work begins. Costs are incurred immediately upon kickoff, including labor, tools, and platform fees. Clients should understand the scope of work and expectations before confirming payment.

2. Refundable Conditions (Partial Refunds)

• Cancellation request is made within 72 hours of payment and service has not yet started.
• Service delivery is delayed beyond 7 business days from the agreed timeline.
• Both parties mutually agree to terminate the project.
• The project cannot proceed due to force majeure (e.g., major platform shutdowns, legal restrictions).

All partial refunds will be assessed based on the work completed and resources spent.

3. Non-Refundable Conditions

• Any portion of the service has already been delivered (e.g., published content, launched ads, strategy sessions).
• Delays caused by the client’s failure to provide necessary assets or approvals.
• Client dissatisfaction with performance results without proven service delivery issues (e.g., SEO or growth results in early stages).
• Unilateral termination by the client without valid business or legal reason.
• Subscription-based services where no refund request was submitted within 7 days of activation.

4. Refund Request Process

1. Submit a written refund request via email with details and reason for the request.
2. We will review the request and respond within 7 business days.
3. If approved, the refund will be processed within 7–15 business days to the original payment method.
4. If denied, you may appeal within 5 business days for reconsideration.

5. Legal Jurisdiction

This policy is governed by the laws of our registered business location. Any dispute related to this refund policy shall first be attempted through mutual negotiation. If no resolution is reached, the case shall be submitted to a competent court within our jurisdiction.

Last updated: January 17, 2025